Customer service

customer_service

 

General information

These terms and conditions apply to customers using and/or ordering from www.athletesown.dk. The webshop www.athletesown.dk is owned by Athletes Own ApS, CVR nr.: 35238646; Vængeleddet 3, 2700 Brønshøj, Denmark. Please contact our customer service in case of any questions regarding your order: 0045 26246670 or e-mail us at info@athletesown.dk

We reserve the right to make changes to our terms and conditions without previous notice to the customer. The version of our terms and conditions that applies to your purchase can be found on the website www.athletesown.dk by the time you place your order.

You always have the right to return the ordered items within 14 days after the receipt of your order. You can read more in paragraph “Returns”.

Payment

All prices on athletesown.dk are inclusive VAT. We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items.

The money will be withdrawn from your creditcard when your item(s) are sent.

Security

You can safely use your credit or debit card on athletesown.dk. All transactions are handled by PayPal.

Returns

You have 14 days from the day of receipt to return any Athletes Own items. The only thing you need to do when returning goods is to inform us about it. The easiest way to inform us is to send us an e-mail at info@athletesown.dk

You can also exchange an item to a different size or color. If the item is sold out, you will however receive a full refund.

This is how you do it

It would be a great help if you could return the items in unused and original packaging with hangtags etc. We expect you to send the items shortly after you have informed us and after 14 days at the latest. You should make sure that the items are properly packed as you are liable for them until we have received them. Always keep receipts and, if possible, track & trace numbers.

Payment Returns

We will transfer back your money as soon as we have received and inspected your returned items. The amount will be transferred back to the same credit card you have paid the order with or your bank account.

Please keep in mind that we might not refund the whole original amount you paid in case we assess that the items are in a poorer condition because they were being used. It is of course allowed to try the goods on as you would do in an actual shop.

Defects and wrong item(s) received

If you have received an item with manufacturing flaws or defects, or if the item you have received is different from what you originally ordered, just return the item as described above. On receipt and if the defect is accepted by us, we will send you a new item free of charge and we will refund your postage charges. If the item is sold out, we will instead give you a full refund.

According to Danish sales law you have 24 months from when you receive your order to make a complaint.

Delivery terms

Orders are packed and sent within 1-10 days after you make your order at athletesown.dk. We will contact you if your item(s) will be delayed.

Back-orders are packed and sent within 6 weeks after you make your order at athletesown.dk.

Shipping

Shipping charge, regardless of size and weight, is for Denmark DKK 50.00 and for all other countries DKK 150.00.

Please note that orders with destination outside Denmark, the shipping costs will only cover the freight. Any customs processing fees, duty or sales taxes charged by the courier in your destination country are at your own expense.

All orders are sent through GLS Parcel Service or the Danish National Postal Service, PostDanmark, as letter mail.

We recommend that you carefully inspect your item(s) when the letter mail arrives. Please contact our Customer Service or Post Denmark immediately if any of the items are damaged upon arrival.

Subscription terms and conditions

When you subscribe to Atheletes Own’s newsletter, you allow us to send you inspiring and informative newsletters with news, offers etc. regarding Athletes Own. The newsletter is free and non-committal, and you are free to unsubscribe anytime from our newsletter service.

Copyright

Copyright in this Online shop and all its contents belong to Athletes Own Aps (CVR no. 35238646). The information on this Online shop, including text, pictures and sound must not be used for private or commercial matters. It must not be reproduced, changed, copied or saved in any form. It is illegal to modify the content in this Online shop. Violators will be prosecuted to the maximum extent possible.

Customer service

Phone.: +45 2624 6670

E-mail: info@athletesown.dk